Sales Support Representative

WEG Electric Corp•Duluth, GA

5d•Onsite

About The Position

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Requirements

High School diploma and or GED.
Functional Microsoft Office skills.
Data entry.
Customer Service.
Familiarity with the product catalog.
Familiarity with general industry terminology and product naming conventions.
Phone etiquette for customer interaction.
Basic knowledge Business Operation System.
1+ year of related experience.
Must be authorized to work in the United States.

Responsibilities

Supports ISR�s and customers by providing tracking information, freight charges and POD�s.
Processes freight claims and work with freight companies to ensure resolution.
Submits corrected Bills of Lading to freight companies.
Communicates with other departments to help resolve credit and shipping issues, etc.
Creates credit memos for pricing discrepancy.
Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
Runs open order report and open credit report to accurately update the reports for monthly projections.
Processes rebate orders.
Processes Co-op dollars (credits) in Apprise.
Orders catalogs, brochures and literature to fulfill customer�s requests.
Other duties and tasks as assigned.