Sales Support Representative - National Accounts

Crown Equipment Corporation•New Bremen, OH

About The Position

Crown Equipment Corporation is a leading innovator and manufacturer of forklift and material handling equipment and technology. The Sales Support Representative provides direct support to the National Accounts sales department, working closely with National Accounts Managers and coordinating with customers, company support groups, retailers, vendors, and other internal teams. The role supports sales activities by preparing quotations and presentation materials, gathering customer application details, coordinating equipment deliveries and rental needs, and completing account-specific reporting. It also includes customer phone support, participation in sales and service meetings, and product training at local, regional, and corporate levels. Occasional travel and overnight stays are required, and the employee may need to work outside normal business hours when necessary to prepare for sales activities.

Requirements

0–4 years of related experience.
High school graduate or equivalent.
Valid driving privileges.
Occasional travel and overnight stays.
Knowledge of Microsoft Office programs.
Excellent communication, relationship-building, and time-management skills.
Problem-solving capabilities and attention to detail.
Ability to work in a team environment with corporate personnel and the retail Branch/Dealer network.

Nice To Haves

Bachelor's degree, preferably in Management, Marketing, Entrepreneurship, Sales, or a related business major.
Two or more years of sales experience.
Ability and willingness to work outside normal business hours when necessary to prepare for sales activities.

Responsibilities

Provide direct support to the National Accounts sales department.
Work with National Accounts Managers to prepare quotations and sales presentation materials and serve as a vendor liaison.
Interact with customers, New Bremen Support groups, company retailers, and vendors to gather application details for National Account customers.
Liaise with company engineering, coordinators, corporate Inside Sales Representatives, and vendors as needed.
Assist with scheduling and following up on new equipment deliveries, demo units, and rental needs.
Take phone calls from National Account customers as needed.
Collect information and complete account-specific month-end reporting.
Participate in local, regional, and corporate training activities to enhance product knowledge.
Participate in sales and service meetings.