Sales Support

AGM Container Controls, Inc.•Tucson, AZ

24d•Onsite

About The Position

AGM Container Controls, Inc. is seeking a proactive, organized Sales Support Specialist/Receptionist to support its Inside Sales Customer Service Representatives and handle front-desk duties. The role is primarily sales-related, with sales tasks making up about 85% of the work and reception duties performed as needed, accounting for about 15%. The position is on-site at AGM’s facility; remote work is not available. The employee serves as a welcoming point of contact for callers and visitors, provides general information about AGM and its family of brands, and supports customers and sales representatives with inquiries, order and quote status, and basic orders and quotes. The role also includes administrative tasks, use of office software and equipment, and following AGM’s Quality Management System processes. The position offers opportunities for advancement within Sales or other departments. Any job offer is contingent on successfully passing a drug and nicotine screening. Candidates must be U.S. citizens, U.S. permanent residents, or U.S. persons as defined by 8 U.S.C. 1324b(a)(3).

Requirements

Associate degree or equivalent from a two-year college or business school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
Effective verbal and written communication skills in English.
Ability to read, analyze, and interpret various documents.
Strong writing ability and typing speed to produce correspondence and documents that meet AGM’s standards.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office programs and familiarity with common workplace tools, including multi-functional commercial copiers and multi-line phone systems.
Must be a U.S. citizen, U.S. permanent resident, or U.S. person as defined by 8 U.S.C. 1324b(a)(3).
Must successfully pass a drug and nicotine screening as a condition of a job offer.
Must be willing and able to work on-site at AGM’s facility during designated working hours; remote work is unavailable.

Nice To Haves

Customer service, front-desk reception, or office administration experience.
Experience in sales in the manufacturing industry is highly preferred but may not be required.
Experience handling 100 or more emails and phone calls daily is preferred but may not be required.

Responsibilities

Answer AGM’s multi-line phone system, greet callers, and direct calls to the appropriate recipients according to company procedures.
Welcome visitors, ensure they are signed in and out, follow badge procedures, and offer refreshments.
Provide general information about AGM and its family of brands to customers, vendors, and the public.
Coordinate with Human Resources to direct prospective job applicants to the Recruiter.
Use company software and hardware and perform administrative tasks such as scanning, copying, and filing Sales Department documents.
Handle customer inquiries, check order and quote status, and assist Account Representatives and Inside Sales Representatives with basic orders and quotes.
Follow AGM’s processes for expediting orders and providing customer service.
Follow Quality Management System processes and procedures to ensure consistency and high standards.

Benefits

Health, dental, and vision insurance for the employee and family.
Life insurance for the employee, spouse, and children.
Defined Benefit Pension Plan.
Employee Stock Ownership Plan (ESOP).
Paid Time Off.
Employee Referral Bonus Program.
Tuition reimbursement of up to $5,250 per year.
Performance review after 90 days, with up to a 5% wage increase.
Performance- and education-based wage increases every six months.
Quarterly and annual profit-sharing bonuses.
Monthly work anniversary recognition, spirit and pastry days, and an annual company picnic.
Summer employment opportunities for family members who are students.