Sales Support

JD.com•Fontana, CA

About The Position

JINGDONG Logistics (JD Logistics), part of JD.com, is a technology-driven supply chain and logistics solutions provider with expertise in automation, smart fulfilment, and data intelligence. Its services span warehouse management, transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. The company operates more than 3,600 warehouses and over 34 million square meters of warehouse space, with more than 130 bonded, direct mail, and overseas warehouses across 23 countries and regions. The Sales Support role is based in Fontana, California, with an annual base salary of $71,000–$86,000 USD plus an annual performance bonus. The position supports end-to-end sales operations, develops sales analytics and customer lifecycle strategies, standardizes workflows and training, and helps manage operational and compliance risks. The role involves coordinating with internal teams to support account execution and resolve issues. JINGDONG Logistics describes its team culture as collaborative, ownership-oriented, and focused on high-quality results in a fast-paced, dynamic environment.

Requirements

At least 1 year of experience working with 3PL warehousing operations.
Extensive experience in supplier procurement, management, and assessment.
Strong business negotiation skills and coordination abilities.
Clear understanding of market capacity conditions and pricing structures.
Proven ability to work with internal teams, including sales, operations, warehouse, finance, and customer service, to support account execution and issue resolution.
Strong verbal and written communication skills in Mandarin Chinese and English.

Responsibilities

Support end-to-end sales processes, including contracts, billing, and account management, to promote compliance, data integrity, and smooth execution.
Build integrated sales dashboards and conduct multidimensional analyses, including customer lifecycle and conversion-rate analysis, to identify risks and recommend efficiency improvements.
Implement tiered customer lifecycle strategies to support renewals, win-back campaigns, customer experience improvements, engagement, and retention.
Optimize support workflows by creating standard operating procedures and delivering system training; reduce operational exceptions through standardized practices.
Monitor and mitigate risks, including unauthorized reselling and pricing violations, through enhanced control systems.
Enforce compliance to safeguard profitability and sustainable growth.
Coordinate with sales, operations, warehouse, finance, and customer service teams to support account execution and resolve issues.