Sales Support Manager
About The Position
Ferguson, a Fortune 500 company, is a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean. We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team. This position will need to be based out the Carmel, IN area.
Requirements
- Experience using process and metrics/data to lead a team
- Prior management/leadership experience is strongly preferred
- Ability to adapt quickly to change and lead through change management
- Must possess a strong customer service orientation and the desire to serve internal and external customers
- Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
- Ability to quickly learn company systems and platforms
- Must possess solid computer skills, including Microsoft Office and other Ferguson platforms
Nice To Haves
- Prior Trilogie and Salesforce experience is a plus
Responsibilities
- Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
- Effectively set priorities and expectations based on business needs
- Mentor, train, motivate, and develop team members to be successful
- Set expectations and goals by driving associate/team performance
- Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
- Evaluate associate key performance indicators and identify training needs and development opportunities
- Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance
Benefits
- health
- dental
- vision
- paid time off
- life insurance
- 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
