Area Manager, Sales Support

Sandvik•Alachua, FL

2d•Hybrid

About The Position

The Area Manager, Sales Support serves as a critical link between factory operations and frontline sales for mining and rotary drilling products and equipment, providing strategic and hands-on support to ensure successful execution of business development plans and customer commitments. This role involves developing business development plans, collaborating with internal stakeholders, staying attuned to customer needs, coordinating operational reviews, and driving profitability for sales cases. The position is also responsible for tender quotations, sales administration, and supporting global and regional contract agreements. Additionally, the Area Manager supports the Sales & Operations Planning (S&OP) process by consolidating forecasts and managing production schedules, acting as a liaison between sales and factory production, and coaching frontline sales on product knowledge and customer applications. Ensuring compliance with Environment, Health & Safety standards is also a key aspect of the role.

Requirements

Bachelor's degree in Business Administration, Mining, Mechanical or Agricultural Engineering
three (3) years of experience as Global Category Manager Service, Sales Support Manager or Back-line Sales Manager in the mining equipment industry.
The three (3) years of experience must have included functional management and support to frontline sales on key business development activities and strategic sales cases, including the development of commercial proposals and value-selling, for heavy duty surface mining equipment.
Up to 15% domestic and international travel required.

Responsibilities

Develop a business development plan with internal stakeholders and drive execution within a matrix organization.
Collaborate with other departments to align on key business development activities and strategic sales cases.
Stay attuned to customer needs and feedback, ensuring mining and rotary drilling equipment offerings meet market demands by communicating insights to factory operations.
Coordinates Monthly Operation Reviews with Sales Areas on pipeline management, active sales cases, equipment demand forecasting, profitability analysis and marketing initiatives.
Deliver business results according to set targets, with a strong focus on maximizing profitability for each sales case.
Responsible for tender quotations for the sales area in the region.
Provide sales administration support, including evaluating sales tools, reviewing contracts, and processing customer orders.
Provide input into Global Framework agreements, regional contract agreements between end customers and the sales offices in the region, including responsibility for the commercial terms, including equipment price and discount levels, payment terms, product specification and delivery for mining and rotary drilling equipment offering.
Support the Sales & Operations Planning (S&OP) process.
Consolidate mining and drilling machine forecasts from Sales Areas and, with collaboration across departments, turn into a production schedule that aligns with inventory and sales targets.
Act as liaison between frontline teams and factory production to manage order specifications, changes, priorities, and deviations to ensure quoted profitability.
Support frontline sales capability development through coaching on Sandvik Rotary drill and mining products and customer applications.
Ensure compliance with Environment, Health & Safety standards and promote a culture of Zero Harm.