Sales Support Manager

Ferguson Enterprises•Carmel, IN

1d•Onsite

About The Position

Ferguson, a Fortune 500 company, is seeking a Sales Support Manager on the Showroom Team. This position will be based out of the Carmel, IN area. Ferguson has approximately 36,000 associates across 1,700 locations and is committed to making customers' complex projects simple, successful, and sustainable. The company values its associates and their well-being, offering a holistic approach to benefits that support mental, physical, and financial well-being.

Requirements

Experience using process and metrics/data to lead a team
Prior management/leadership experience is strongly preferred
Ability to adapt quickly to change and lead through change management
Must possess a strong customer service orientation and the desire to serve internal and external customers
Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
Ability to quickly learn company systems and platforms
Must possess solid computer skills, including Microsoft Office and other Ferguson platforms

Nice To Haves

Prior Trilogie and Salesforce experience is a plus

Responsibilities

Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
Effectively set priorities and expectations based on business needs
Mentor, train, motivate, and develop team members to be successful
Set expectations and goals by driving associate/team performance
Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
Evaluate associate key performance indicators and identify training needs and development opportunities
Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance