Sales Support Manager
Anchor Ingredients Co LLC•Fargo, ND
•Onsite
About The Position
The Sales Support Manager oversees the daily activities of the sales support group, encompassing areas such as customer service, sales assistance, and order processing. Additionally, this position serves as the intermediary between the sales support group and other departmental leaders to address and resolve any customer-related or intercompany sales support issues.
Requirements
- Bachelor’s degree in business related field; or 4 years of related experience
- 5+ years of customer service experience
- 2+ years in a management role
- Strong verbal and written communication skills
- Meticulous attention to detail and accuracy in work product
- Demonstrated problem solving skills
- Intermediate skill with Microsoft Office products including Outlook, Excel, Word and PowerPoint
- Flexibility and the ability to thrive in a fast-paced environment
- Excellent interpersonal skills and a team player
Responsibilities
- Manage subordinate staff in the day-to-day performance of their jobs.
- Serve as the primary intermediary between the sales support team and other departments, addressing and resolving issues within the sales support group.
- Collaborate with other departments to achieve organizational goals.
- Manage complex customer requests or complaints in conjunction with the sales, quality and production teams.
- Proactively lead efforts to resolve time sensitive order issues and incidents across the organization.
- Ensure the team is hitting their departmental and individual KPIs.
- Foster a culture of white glove customer service through coaching, development and accountability within the team.
- Drive training for best practices
- Act as the day-to-day face of Anchor Ingredients to its customers, ensuring a consistently positive experience
- Build relationships with customers through regular communication regarding order frequency, delivery status, issue resolution and post-order confirmation of a satisfactory experience.
- Own customer inquiries from initiation to resolution
- Work independently to problem solve customer issues or transactions
- Generate sales and purchase contracts as directed by the Sales team
- Communicate regularly with Anchor Sales, Freight, Demand Planning and Quality Assurance teams to ensure customer orders arrive on time and in full.
- Attend in-person customer meetings and trade shows, as needed
- Assist Sales team in analyzing contract balances, customer specifications, approved vendor status and reporting on Anchor’s service level.
- Review margin analysis with Sales team
- Process orders provided by the Sales team
- Ensure that order changes and required data and documentation are entered in a timely manner so that accurate paperwork is communicated to all necessary parties when needed.
- Manage the timely conversion of commodities to ingredients at third-party facilities
- Manage freight claim issues from identification to resolution
- Handle all administrative duties related to assigned orders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
