Sales Support Senior Manager

Frontier Communications•Dallas, TX

5d•$70,000 - $155,000•Hybrid

About The Position

As the largest pure-play fiber provider in the U.S., Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! As a member of the Consumer Sales Operations Organization, and reporting to the Sr. Director – Sales Operations & Strategy, you will play a key role in managing Frontier’s Consumer Sales incentive compensation program. This role sits at the intersection of business strategy, sales execution, and operational excellence. This role is a unique opportunity for a hands-on, analytical professional who will drive several aspects of sales compensation planning, execution, and analytics. The role requires advanced quantitative skills, expertise in incentive compensation processes, and strong collaboration skills to partner effectively with key stakeholders, including Finance, HR, and Sales Leadership. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.

Requirements

Proficiency in Excel and PowerPoint.
Strong working knowledge of Xactly or similar structured incentive compensation tools; ability to drive system efficiency and troubleshoot issues.
Minimum 5-7 years of experience in sales compensation, territory planning, and statistical analysis roles with increasing responsibility, ideally within Sales Operations.
Solid understanding of incentive compensation concepts, data tracking, and analysis.

Nice To Haves

Familiarity in SQL & Power BI considered a plus.

Responsibilities

Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes.
Analyze and synthesize organizational structure and strategy to establish forward-looking compensation plans.
Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals.
Propose plan adjustments as needed to adapt to market changes or sales objectives.
Own and optimize processes related to territory management, quota setting, performance management, and handling complex compensation scenarios to ensure plans drive the right behaviors.
Document and standardize internal compensation processes (e.g., onboarding/offboarding, commission approval).
Develop materials, in partnership with the Training Team, to educate sales teams on compensation plans.
Serve as the primary liaison for the Xactly Incentive Compensation system, overseeing all system configurations, updates, and automation initiatives in partnership with IT and Corporate Accounting to streamline workflows and enhance data integrity.
Work closely with HR, Finance, Legal, IT, and Sales Leadership to align on compensation processes and ensure seamless implementation of incentive programs.
Draft and distribute compensation-related communications to ensure understanding and alignment.
Provide analytical support, assessing historical sales performance data and pipeline metrics to drive compensation insights and recommendations for plan improvement.
Summarize findings and deliver strategic recommendations to senior leadership.
Devise, document, and communicate policies on quota and credit allocation, especially in complex sales situations, ensuring transparency and alignment with compensation strategy.
Track and report on compensation program performance, identify trends, and monitor project milestones to ensure objectives are met.
Address and report variances, potential risks, and progress to leadership in a timely manner.

Benefits

Salary Range: $70,000 to $155,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave