Manager, Venue Sales Support

Pinnacle Live•Arlington Heights, IL

1d•Onsite

About The Position

The Manager Venue Sales Support plays a critical operational role within Venue Sales, ensuring seamless day-to-day administrative functions that directly support the revenue-generating efforts of Regional Business Partners (RBPs), Regional Sales Partners (RSPs), and Venue Directors (VDs). This individual serves as the administrative backbone of the Venue Sales team, managing systems, data, pricing tools, sales communications, and incentive processes. The ideal candidate is highly organized, detail-oriented, and comfortable operating across multiple platforms including IEL, HubSpot, ClickUp, and Qwilr, with the ability to coordinate cross-functionally with Finance, Marketing, HR, and Technology.

Requirements

Excellent verbal and written communication skills
Strong organizational skills and ability to manage multiple priorities simultaneously
Excellent attention to detail and commitment to data accuracy
Proficient with Microsoft Office Suite (Word, Advanced Excel, Outlook, PowerPoint)
Comfortable working within CRM platforms; HubSpot experience preferred
Experience with project management tools; ClickUp experience preferred
Ability to work cross-functionally and build effective relationships with field and corporate teams
High school diploma or equivalent required
2+ years of administrative, sales support, or operations experience, preferably in a hospitality, events, or AV/technology environment
Prior experience supporting a sales team or commercial function strongly preferred
Experience with CRM and/or project management software (HubSpot and ClickUp preferred)
Familiarity with incentive plan administration, pricing workflows, or commission reporting is a plus
Experience coordinating with Finance, HR, and Marketing on cross-functional administrative tasks preferred

Nice To Haves

associate’s or bachelor’s degree preferred

Responsibilities

Manage the end-to-end workflow for IEL package requests, including reviewing package escalation form submissions, building approved packages in IEL, and adding packages to venue microsites as applicable.
Coordinate and administer price shop requests submitted via ClickUp by VDs, RBPs, and RSPs — including engaging and communicating with secret shoppers, compiling competitive set findings, conducting comp set analysis, and distributing summary PDFs to requestors.
Administer AV/Tech package pricing updates by coordinating pricing analysis, updating tiers and pricing in IEL, HubSpot, and ClickUp, and creating pricing tier forms for venue partners to present to hotel customers.
Support MIS Matrices updates by coordinating with RSPs, the VP of Specialty Services, and the Technology team to maintain accurate IEL pricing.
Assist with e-commerce portal (exhibitor) maintenance in coordination with RSPs and Technology, including processing venue-requested updates and changes.
Build and maintain Qwilr templates used by the Venue Sales team; coordinate with RSPs to support monthly Sales Team Call deck creation using admin-gathered data.
Create and distribute calendar invites for all Venue Sales-led calls and meetings.
Compile and share relevant call data and reporting with RBPs following Sales Team Calls.
Upload and publish sales call recordings to EchoBase in a timely manner.
Prepare and distribute the weekly topline revenue snapshot email to appropriate Venue Sales stakeholders.
Manage incoming microsite requests using the venue collateral request form, coordinating with Marketing/Technology to ensure accurate and up-to-date microsite content for each venue.
Conduct and coordinate periodic one-on-one reviews with VDs to audit and refresh microsite content.
Support website audit initiatives by tracking hotel website compliance (Pinnacle Live name, number, and microsite link) in ClickUp and escalating deficiencies to the appropriate RSP.
Support annual Venue Sales Incentive Plan administration, including preparing and distributing individualized annual letters outlining Revenue and GOP goals broken down by quarter.
Coordinate with Human Resources to ensure incentive plan agreements are issued through ADP for employee signature on the appropriate timeline.
Track ad hoc monthly and quarterly sales contest details as directed by RSPs; assist with communication and documentation of contest parameters.
Publish approved Venue Sales content to EchoBase (internal knowledge base), coordinating with the SVP, RSPs, and other departments as needed to ensure content accuracy and timeliness.
Maintain organized records of Venue Sales resources, templates, and process documentation to support team efficiency and onboarding.
Maintain data integrity within HubSpot and ClickUp, ensuring Venue Sales records, contact information, pipeline data, and task workflows are current and accurate.
Serve as a day-to-day resource for Venue Sales team members navigating administrative workflows in ClickUp, HubSpot, and IEL.
Assist with reporting pulls, data exports, and dashboard maintenance as requested by RSPs or RBPs.
Act as the primary liaison between the Venue Sales team and internal departments including Finance, Marketing, HR, and Technology for administrative matters.
Coordinate with the Finance team in support of quarterly incentive payment processing workflows.
Support RSPs and RBPs with ad hoc administrative projects and tasks as assigned by the SVP, Venue Sales.
Perform other duties as assigned.