(USA) Sales Support Executive

Morrison Express•Compton, CA

4d•$25 - $30•Remote

About The Position

This role is responsible for completing transactional pricing requests and spot quotes for air and ocean freight. The Sales Support Executive will review client shipment requirements, analyze and recommend ideal shipping methods, routing, or carriers to meet necessary requirements, specifications, and costs. This position involves building relationships with internal sales and operations teams to understand market trends and seasonality for accurate quotes, and following up with sales to record rate request results. Additionally, the role may involve working on special projects, reports, and RFQs, acting as a single point of contact for the sales team regarding client tender submissions and managing the bid process. This training aspect provides a career path for team members.

Requirements

Bachelor’s degree from a reputable university
Minimum 2+ years of experience in pricing or operations within the freight forwarding industry
Knowledge of how freight moves, standard industry charges, and incoterms
Excellent organization, analytical, written, and oral communications skills
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment
High attention to detail
Effective time management skills
Advanced Microsoft Excel skills - analyze large amount of data using formulas
Manage and prioritize workload, ability to manage a mix of issues and requests
Strong reasoning skills and ability to offer both written and verbal advice
Ability to work flexible hours to accommodate colleagues in other time zones and to meet client deadlines

Responsibilities

Complete transactional air and ocean pricing requests and spot quotes
Review and understand client shipment requirements when quoting
Analyze and recommend ideal shipping methods, routing, or carriers to meet necessary requirements, specifications, and costs
Build relationships with internal sales and operations teams to gain understanding of market trends and seasonality to provide accurate quotes
Follow up with sales and record rate requests results
Work on special projects and reports as needed
Act as the single point of contact and communication, to the sales team, monitoring the flow of client tender submissions in and out of the Tender Management process
Provide daily management of the bid process and create internal Excel templates
Other duties as assigned by management