Sales Support Executive

Ergotron, Inc. • Eagan, MN

8d • $23 - $30

About The Position

The Sales Support Executive plays a key supporting role in driving revenue growth and ensuring seamless sales operations. This position is responsible for maintaining accurate CRM data, managing product seed and special pricing programs, tracking purchase order fulfillment, developing new business opportunities through proactive lead generation, and delivering outstanding support to customers and internal partners.

Requirements

• 1–3 years of experience in Customer Experience, Sales operations, or a related role required
• Proficiency with Salesforce.com or a comparable CRM platform
• Strong attention to detail and organizational skills
• Ability to manage multiple concurrent tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to meet the physical requirements of the role

Nice To Haves

• Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
• Experience with order management or pricing processes is a plus
• Familiarity with channel sales or distribution models preferred

Responsibilities

• Maintain and update Sales Development Opportunity (SDO) records in Salesforce.com, ensuring data accuracy and timely progression through the pipeline
• Collaborate with field sales and management to reflect current opportunity status, forecast data, and activity notes
• Process and coordinate product seed requests from internal teams and channel partners
• Verify eligibility and obtain necessary approvals
• Track fulfillment status and communicate outcomes to requestors in a timely manner
• Review, submit, and manage special pricing requests on behalf of the sales team
• Work cross-functionally with pricing, finance, and channel teams to ensure accuracy and proper documentation
• Track open purchase orders from submission through delivery
• Proactively identify and resolve fulfillment delays
• Communicate order status updates to relevant stakeholders
• Identify and qualify new business opportunities through outbound prospecting, inbound inquiry follow-up, and database research
• Pass qualified leads to field sales representatives with appropriate context and notes
• Maintain accurate lead and contact records in Salesforce.com
• Serve as a responsive point of contact for inbound customer inquiries, providing timely resolution or routing to the appropriate team
• Support existing account relationships by identifying upsell and cross-sell opportunities aligned with customer needs
• Monitor contract timelines and proactively engage customers ahead of renewal windows
• Escalate at-risk accounts to the appropriate sales or customer success owner
• Partner with the marketing team to follow up on campaign-generated leads and ensure timely outreach
• Coordinate with customer success, logistics, and finance teams to resolve order issues and support smooth customer experiences
• Act as a sales overlay and day-to-day support resource for field and outside sales representatives

Benefits

• competitive wages consisting of base pay, bonus and/or incentive pay based on position
• medical, dental, vision, life, disability
• tuition reimbursement
• 401k with match
• Employee Assistance Program (EAP)
• competitive Paid Time Off (PTO) programs which which includes vacation and sick and safe time
• eleven paid holidays
• ten weeks of paid maternity leave
• four weeks of paid paternity leave
• three days of paid grandparents leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree