Sales Support Coordinator, Scenic

Production Resource Group•New Windsor, NY

10d

About The Position

The Scenic Sales Support Coordinator supports the Sales and Project Management department by tracking and logging projects across PRG’s core markets. The role serves as an intermediary between the scenic shop and clients who need support during show runs. It involves entering and managing projects in Salesforce, tracking won and lost work, updating financial and client information, and maintaining ongoing communication between Sales and Operations. The coordinator also supports running shows by troubleshooting errors, assigning repair actions, coordinating staffing and fabrication, and managing repair budgets and billing. The position works with Sales, Project Management, Operations, Logistics, and shop staff to support customer needs and meet project goals.

Requirements

Strong verbal and written communication skills.
Excellent organizational skills.
Integrity, reliability, and the ability to work well with others.
Ability to handle multiple projects at once.
Ability to work in a fast-paced environment.
Strong computer proficiency, including the Microsoft Office Suite.
At least 2 years of experience in a related field.
In-depth knowledge of scenic systems, associated products, technologies, and their relevant application.

Nice To Haves

BA in Theater Arts or a related field preferred.
Experience working in Salesforce and/or Oracle is a plus.

Responsibilities

Enter sales leads and opportunities into Salesforce.
Answer phone calls and manage emails from prospective and existing customers.
Coordinate with the GM of Sales & Business Development, Director of Sales & Estimating, and Project Management Department to determine customer needs.
Run reports from Oracle Fusion and Salesforce with Sales staff and distribute them as needed.
Assist in analyzing project data for General Management to identify trends.
Manage support for running shows, including troubleshooting errors, assigning repair actions, coordinating staffing, and managing repair budgets.
Coordinate show-support needs, requests, and fabrication with shop staff.
Manage billing and invoicing for all show-support services.
Track the financial performance of show-support jobs.
Prepare contracts for General Management and Project Management.
Collaborate with Operations and Logistics teams to help ensure project goals are met.
Seek opportunities to improve job-related knowledge to better serve customers.
Help track and manage job costs.
Perform additional responsibilities as required.