Sales Support Coordinator, Scenic

Production Resource Group Llc•New Windsor, NY

12d•$22 - $28

About The Position

The Scenic Sales Support Coordinator supports the Sales and Project Management department by tracking and logging projects across the company’s core markets. The coordinator serves as an intermediary between the scenic shop and clients, providing support during show runs. The role includes entering and managing projects in Salesforce, tracking won and lost work, and updating project financial and client information. It also requires ongoing communication between Sales and Operations. The coordinator supports customer inquiries, project reporting and analysis, show-support coordination, billing and invoicing, contract preparation, and job-cost tracking. The role collaborates with Sales, Project Management, Operations, Logistics, shop staff, and General Management to help meet project goals and serve customers.

Requirements

Strong verbal and written communication skills.
Excellent organization skills.
Integrity, reliability, and the ability to work well with others.
Ability to handle multiple projects at once.
Ability to work in a fast-paced environment.
Strong computer proficiency, including Microsoft Office Suite.
At least 2 years of experience in a related field.
In-depth knowledge of scenic systems, associated products, technologies, and their relevant application.
Ability to remain in a stationary position for extended periods.
Ability to occasionally lift and/or move up to 20 pounds.
Ability to see clearly, with or without glasses or contact lenses, while performing responsibilities on and off a computer.
Ability to communicate effectively by listening and in written and verbal forms.

Nice To Haves

BA in Theater Arts or a related field preferred.
Experience working in Salesforce and/or Oracle is a plus.

Responsibilities

Enter sales leads and opportunities into Salesforce.
Answer phone calls and manage emails from prospective and existing customers.
Coordinate with the GM of Sales & Business Development, Director of Sales & Estimating, and Project Management Department to determine customer needs.
Work with Sales staff to run reports from Oracle Fusion and Salesforce and distribute them as needed.
Assist with analyzing project data for General Management to identify trends.
Manage support for running shows, including troubleshooting errors, assigning repair actions, coordinating staffing, and managing repair budgets.
Coordinate show-support needs, requests, and fabrication with shop staff.
Manage billing and invoicing for show-support services.
Track the financial performance of show-support jobs.
Prepare contracts for General Management and Project Management.
Collaborate with Operations and Logistics teams to help ensure project goals are met.
Seek opportunities to improve knowledge to better serve customers.
Help track and manage job costs.
Perform additional responsibilities as required.