Sales Support Coordinator
Robinson Lumber Company•New Orleans, LA
•Onsite
About The Position
Robinson Lumber Company is looking to hire a Sales Support Coordinator to join our North America hardwood sales and purchasing team. This role is essential to keeping our business running smoothly. You will help ensure customers receive fast, accurate quotes, orders are tracked and delivered as expected, communication stays clear and consistent across teams, customers feel supported and informed, and opportunities and accounts are properly followed up. You’ll work closely with senior team members and gain direct exposure to real commercial decision-making.
Requirements
- Bachelor’s degree preferred (or equivalent experience)
- Any experience in customer service, sales support, logistics, retail, or office work is helpful but not required
- Strong communication and organizational skills
- Comfort using basic software tools
Nice To Haves
- Salesforce experience is a plus
- Lumber industry experience is not required—we will train the right person
Responsibilities
- Prepare and send customer quotes
- Communicate with suppliers about pricing and availability
- Track orders and follow up on status updates
- Ensure customers are informed when orders are ready to ship
- Support basic invoice, credit, and claims follow-up
- Assist with customer outreach and follow-ups
- Maintain customer records in Salesforce
- Support account updates and general customer service needs
- Learn pricing, products, and customer needs over time
- Use internal tools like Salesforce and LumberTrack daily
- Keep records accurate and organized
- Help improve follow-up tracking and workflow efficiency
- Support the team with a variety of day-to-day tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
