Sales Support Coordinator
Quest Diagnostics•Marlborough, MA
•$23 - $35•Onsite
About The Position
Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives’ client interactions.
Requirements
- 2-3 years of technical, billing, or customer support experience
- Strong PC skills including Excel, Word, PowerPoint, and Access
- Strong communication skills
- Solid organizational skills
- Team Player
- Customer Focused
- Action Oriented
- Attention to Detail
- Ethics and Values
- Functional Technical Skills
- Perseverance
- High School Diploma or Equivalent
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
- Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
- QC entry into lab and billing system for all new accounts.
- Create & maintain client files for audit purposes
- Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
- Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
- Assist Customer Solutions Specialist in the process of new account set up and onboarding.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
