Sales Support Coordinator

Builders Mutual • Raleigh, NC

4d • Hybrid

About The Position

At Builders Mutual, we believe in the power of a team to get the job done right. Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.

The Opportunity
Bring your expertise to a team that’s shaping the future of construction insurance and safety. We’re looking for a Sales Support Coordinator who will play a key role in supporting our sales team, Territory Managers, and agency partners. In this important position, you’ll help ensure data accuracy, support agency initiatives, and contribute to the exceptional service and strong relationships that define Builders Mutual.
Because the success of our company is rooted in teamwork and the way we care about the people we work with and serve, this hybrid position will work in our Raleigh office a minimum of two days per week, with flexibility to work from home the remaining three days. If you’re detail-oriented, collaborative, and ready to make an impact, join us and help build success for our team, our customers, and the communities we serve.

Requirements

• 2 years of general business experience; insurance industry experience preferred.
• Strong data entry, typing, and processing skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Customer service mindset with strong verbal and written communication skills.
• Proficiency in MS Office (Outlook, Excel) and other business software tools.

Nice To Haves

• Experience with Salesforce (preferred).
• Familiarity with mainframe systems (C.0, Agency Link, ImageRight) is a plus.

Responsibilities

• Maintain and update agency and producer records to ensure accuracy and compliance.
• Process new agency applications, including system setup and software requirements.
• Manage agency contract terminations and transfer business as needed.
• Coordinate annual processes such as tier changes, E&O compliance, agency audits, and license renewals.
• Partner with Territory Managers to support reports, mailings, and promotional materials.
• Research and resolve agency commission issues, including processing corrections in Concur.
• Administer HBA membership compliance, managing daily Expressway tasks, monitoring correspondence, and supporting reinstatements.
• Respond to inquiries from agents and policyholders, explaining the verification process and promoting the value of membership.

Benefits

• Competitive compensation and a performance bonus program
• Comprehensive benefits that support your wellbeing today and your future tomorrow
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays
• 37.5 hour work week, including Fridays ending at 2:30 PM
• Professional development through Builders University
• Everyday Wins recognition with swag and extra time off
• 8 paid Volunteer Time Off (VTO) hours to give back

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed