Coordinator, Sales Support
About The Position
Coordinator, Sales Support provides crucial assistance to Wyndham’s sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process and multiple opportunities. Typical activities range from responding to group opportunities to including hotel sourcing, responding to customer requests, providing proposal and RFP response support, rate loading, and facilitating contract execution to help secure new business for your assigned sales team. Sales Coordinators often liaise with hotels directly to support RFP responses, address collateral needs, build presentations, and coordinate meeting logistics with prospects and customers. Identify opportunities in executing all E-bids processed to accelerate the conversion and WIN bids. Sales Coordinators also support existing customers by addressing inbound requests and questions related to reporting, invoicing, and activation. The ideal candidate is highly motivated by team success and collaborates effectively with prospects, customers, hotels, vendors, and internal teams to help drive new sales for Wyndham.
Requirements
- Bachelor’s degree required. Equivalent experience will be considered in lieu of a degree.
- Minimum 1-2 years relevant work experience.
- Proficiency in Microsoft Office, Salesforce, and other industry-specific sales tools.
- Willingness to dive-in, learn and support the success of your assigned sales team.
- Intuitively understands the importance of collaboration and timely follow-up.
- Strong written and verbal communication.
- Maintains a strong desire to learn every aspect of the sales process, establishing foundational knowledge to support a career in sales.
- Compelled to learn about every aspect of the hospitality and travel industry.
- Strong project management, organizational, and time management skills are essential.
- Ability to lead cross-functional and cross-organizational projects from start to finish, ensuring timely delivery and budget compliance.
- Ability to develop relationships with internal cross-functional teams to effectively address sales and customer issues.
- Ability to multitask and re-prioritize activity on a daily basis to support sales efforts.
- Strong analytical capabilities to build effective reports and dashboards, and conduct trend analysis.
- Technical aptitude including the ability to quickly master tools including Microsoft Office, Salesforce.com, CVENT, Birst, and Lanyon.
Responsibilities
- Monitor assigned leads, RFPs and hotel responses, to help ensure timely follow-up.
- Assist follow-up with hotels and accounts when needed to ensure awareness regarding RFP status and pricing.
- Work within Salesforce, CVENT and other systems as needed daily to upload leads, monitor bookings, and handle rate loading.
- Assist sellers with audit requests, and reviewing customer commissions are up-to-date for assigned account.
- Leveraging tools including Birst, CVENT, Lanyon, and Salesforce.com reporting, create, analyze and deliver standard reports/dashboards to meet sales management as well as customer reporting requirements.
- Assist Sales Directors and leadership by addressing ad hoc customer and account reporting.
- Support specific sales and customer meetings by providing select reports and dashboards to support meeting objectives.
- Assist with planning, coordination and execution of prospect/customer meetings, sales trips and tradeshows.
- Assist with tradeshow responsibilities, including loading lead information into CVENT.
- Support event performance by sending e-blasts (both pre- and post-show), and tracking attendance and related follow-ups.
- Assist sellers with important account projects, update customer profiles and account plans, and help maintain data accuracy as needed within key systems (e.g., Salesforce.com, etc.).
Benefits
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Short- and Long-Term Disability coverage
- 401(k) with generous company match
- Vacation time- Accrue 1.615 hours of paid vacation per week
- Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
- Paid sick leave accrued as state and local laws require
- Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
