SALES SUPPORT COORDINATOR

Y. Hata & Co., Limited•Lihue, HI

8d•Onsite

About The Position

For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive. If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence.

Requirements

High School Diploma or GED equivalent.
One year of previous customer service or telemarketing and/or experience preferred.

Responsibilities

Performs the full range of customer service duties by receiving and accurately processing orders via electronic transmission, telephone, or fax, and fulfillment of customer needs to ensure Excellent Foodservice Beyond Expectation.
Knowledge of the guidelines outlined in the ‘Customer Service Procedures’ and tools that are available.
Assist with customer orders, discrepancies, and concerns and develop customer solutions with new product lines.
Maintain working knowledge of Customer Accounts and Will Call procedures.
Collaborates with various departments including Operations, Finance, Buyers, IC/QA, Transportation, and Account Managers.
Basic proficiency in the use of all company proprietary software (i.e. Dynamics, PowerBi, Salesforce, HataNet, HataSell, etc).
Performs similar and related duties as assigned by Supervisor.
Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.