Sales Support coordinator

EF Education First / Hult • Panama City, FL

1d • Hybrid

About The Position

As a Sales Support Coordinator, you will be part of a growing team dedicated to driving greater engagement with customers. You will interact with customers daily, inspiring educators to show their students the world by creating international travel programs at their schools. You will reach out directly to customers using the telephone, emails, and text messages to find educators interested in leading a trip for their students. You will nurture these leads by building customer excitement and fostering positive customer sentiment to further qualify the teacher for this opportunity. This is an ideal role for an individual with strong written and verbal communication skills, looking to excel in a unique and growing hybrid sales model of customer engagement, personalization, and customer acquisition.

Requirements

• 1+ years of sales or business development experience
• Excellent written and verbal English skills
• Ability to influence and engage prospective customers
• Capacity to balance technological and functional skills with clear and concise communication to create a positive customer experience
• Creative problem-solving skills
• Comfort as an independent self-starter with excitement for new challenges
• Experience tracking and reporting on activity metrics and KPIs
• Outstanding organizational skills

Responsibilities

• Understanding of sales processes, especially qualifying leads
• Use phone, text and email to contact potential new customers
• Make 50-100 outbounds calls per day and make contact with 10+ teachers
• Utilize and refine your sales techniques of controlling and engaging conversations, overcoming objections, and confidently ask for a meeting with a Tour Consultant to ensure the passing of a qualified lead
• Utilize your knowledge of sales and customer service to effectively support customers through online chat
• Engage with middle and high school teachers through our chat and phone to build desire and commitment to launch international travel program
• Effectively pass conversations to Tour Consultants to close the sale
• Collaborate regularly with Sales team members in Boston, Denver, and Austin to drive conversion and share best practices
• Report on performance to explore opportunities for improvement and innovation

Benefits

• Health and life insurance to all our staff
• Network and growth opportunities
• Parking facilities
• Seasonal and monthly office events including Holiday parties, Summer Party and happy hours
• EF Product Discounts
• Yearly tuition reimbursement up to 1500 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed