Sales Support Coordinator
Smardt•Dorval, QC
•Onsite
About The Position
The Commercial Operations Coordinator plays a critical support role for the SMARDT sales organization, providing structure, accuracy, and coordination across sales operations, marketing event execution, and order-entry administration. This role acts as a central enabler for the sales team, ensuring data integrity, timely reporting, well-executed sales events, and a clean handoff from sales to operations. This role is 100% on site and you'll be expected to work on a daily basis, side-by-side, with your team.
Requirements
- Bilingual (English/French)
- Strong analytical and organizational skills with attention to detail.
- Proficiency in Excel and standard office tools.
- Strong communication skills and ability to coordinate across functions.
- Familiarity with order-entry processes and commercial documentation.
- Exposure to SIOP or demand planning processes.
- Diploma or Bachelor’s degree in Business Administration, Sales Operations, Marketing, or a related field.
- 2–4 years of experience in sales administration or commercial support.
- Experience with Salesforce and reporting.
- Experience in manufacturing, HVAC, or engineered-to-order environments.
- Experience supporting trade shows or sales enablement activities.
- Medium proficiency in French and English. French is required for communicating with our team in Quebec. Proficiency in English is essential for communicating with our clients, partners, and suppliers located outside of Quebec, as well as for reviewing certain technical documents available only in English.
Responsibilities
- Lead booking administration activities, including preparation, validation, and entry of customer orders.
- Prepare and maintain Sales Order Documentation (SORDs).
- Ensure accuracy of customer details, configurations, pricing, delivery terms, and special requirements.
- Coordinate with Sales, Project Management, Operations, and Finance to resolve issues prior to order release.
- Support a clean handoff from sales to operations.
- Collaborate with the SIOP Manager to support forecasting and backlog accuracy.
- Assist with Salesforce administration activities, including data entry, updates, user support, and maintaining standardized fields and processes.
- Support Salesforce data hygiene by identifying gaps, inconsistencies, or missing updates and coordinating follow-up with Sales leadership.
- Support cross-system data alignment between Salesforce, Sales Portal, Business Central, Septor, and internal dashboards.
- Identify data discrepancies and coordinate resolution with relevant stakeholders.
- Provide analytical and reporting support to the sales team using Salesforce and related tools.
- Run standard and ad-hoc Salesforce reports to support pipeline reviews, SIOP processes, sales performance tracking, and management reporting.
- Serve as the lead coordinator for sales-related events, including trade shows, customer events, and internal sales meetings.
- Manage event logistics including venue coordination, travel, vendors, shipping, and on-site preparation.
- Coordinate with external vendors to ensure timely and cost-effective execution.
- Manage sales collateral and promotional material inventory.
- Prepare and ship materials, gift bags, and promotional items.
- Support customer factory visits by coordinating logistics and hospitality.
Benefits
- Competitive salary + annual performance bonus
- 100% employer-paid medical and dental benefits as of day 1!
- Tele-Health service paid by the employer.
- Retirement savings plan with employer contributions up to 6%
- Monthly OPUS subsidy for those who take public transportation to work.
- Dynamic team within a high-growth company
- Company events and team-building activities
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
