Sales Support Coordinator

HW Management Inc.•Toronto, ON

13h•Hybrid

About The Position

Zonda is redefining the future of housing. From market intelligence and technology to home plans and digital solutions, Zonda is at the center of the residential real estate industry. We help builders, developers, lenders, manufacturers, and consumers make smarter decisions through data, technology, and trusted expertise. Our House Plans division operates the world's largest online marketplace for home plans, connecting thousands of customers with expertly designed home plans and customization services through Houseplans.com, eplans.com, and Homeplans.com. We're looking for a motivated Sales Support Coordinator who is eager to launch a career in consultative sales. This role is designed as a structured training opportunity that prepares you to become a commissioned Plan Advisor.

Requirements

2+ years of customer service, inside sales, retail sales, or telesales experience.
A genuine passion for helping customers and building relationships.
Strong communication skills, both written and verbal.
Confidence handling a high volume of customer interactions each day.
Excellent organization and attention to detail.
Comfort learning new technology and business systems.
Experience with CRM software (Salesforce preferred).
Proficiency with Microsoft Office.
A positive attitude, coachability, and a desire to continuously improve.

Responsibilities

Support the House Plans sales team while learning our consultative sales process.
Review inbound sales inquiries and conduct welcome calls with prospective customers.
Respond to customer inquiries via phone, email, and chat.
Place outbound calls to Marketing Qualified Leads (MQLs) with the goal of converting them into Sales Qualified Leads (SQLs).
Follow up with builders and customers responding to marketing campaigns.
Educate customers on home plans, customization options, and the home planning process.
Promote and sell house plans and modification services.
Assist customers throughout the buying journey and provide post-sale support.
Help prepare and deliver Cost to Build reports.
Develop expertise across our family of home plan websites and products.
Maintain accurate customer records and sales activity in Salesforce CRM.
Collaborate closely with Sales, Marketing, and Order Fulfillment teams to deliver an exceptional customer experience.
Participate in ongoing sales coaching, product training, and weekly performance reviews.