Sales Support Coordinator

Industrial Physics Inc•Greensboro, NC

4d•Onsite

About The Position

WE ARE GROWING! When you work with Industrial Physics, you’ll be providing solutions for some of the most recognizable brands on the planet. Essentially, we protect the integrity of manufacturers, production lines, and laboratories across the world through the development of trusted test and inspection solutions that ensure the quality of packaging, materials, and products. We are the global leader in packaging and product integrity testing equipment, and our team covers industries including Food & Beverage, Flexible Packaging, Paints & Coatings, and various Industrial end markets. This position is open only to candidates who are legally authorized to work in the United States without the need for employer sponsorship, now or in the future. We do not offer visa sponsorship for this position. The Sales Support Coordinator is responsible for coordination and communications between all global SpecMetrix Sales Specialists and the Greensboro Sales, technical, project engineering teams. The on-site role also directly supports customer meeting scheduling, quotation support, demonstration and training visits, opportunity follow-ups, and general sales, CRM and administrative support needs.

Requirements

3–5+ years of experience in administrative and customer support roles.
Strong organizational skills with exceptional attention to detail and accuracy.
Excellent verbal, written, and interpersonal communication skills.
Ability to prioritize, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Ability to work both independently with minimal supervision and collaboratively as part of a team.
Proficient at adapting to changing priorities and work requirements while maintaining productivity.
Reliable attendance and punctuality, with flexibility to work extended hours as business needs require.
Ability to understand and communicate technical product information and follow established processes.

Responsibilities

Serve as the primary point of contact for customer inquiries regarding product applications, specifications, pricing, lead times, and technical information.
Coordinate communication between customers, the SpecMetrix Sales team, and internal departments to ensure timely issue resolution and customer satisfaction.
Support the sales process by qualifying leads, generating quotes, managing proposals, tracking test samples, and providing product documentation.
Coordinate customer meetings, system demonstrations, demo equipment logistics, and maintain the global customer visit and Teams meeting calendar.
Monitor and communicate order status, lead times, proposal priorities, and sales pipeline activity to support efficient sales operations.
Maintain accurate customer records, sales data, and Salesforce CRM while preparing reports and tracking team performance against global goals.
Ensure sales operations comply with company policies and support administrative activities, including meeting coordination, training logistics, and sales reporting.