Sales Support Coordinator
About The Position
Sales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM. This role is designed to increase the field representatives’ client interactions by acting as support for Commercial Sales Representatives, submitting and monitoring progress of incoming requests associated with both existing and new business. The coordinator will obtain any missing information required to complete the entry of data for the start-up of new accounts, including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client-defined reflex requests, agreements, custom requisitions, and phlebotomy services. The role also involves quality control of data entry into the lab and billing system for all new accounts, creating and maintaining client files for audit purposes, monitoring approval turnaround time for the new client start-up process, requesting additional data for approval, and communicating status to commercial sales representatives. Additionally, the coordinator will facilitate and process demographic, pricing, connectivity requests, and billing adjustments for existing customers submitted by Commercial Sales, and assist the Customer Solutions Specialist in the process of new account set up and onboarding.
Requirements
- 2-3 years of technical, billing, or customer support experience
- Strong PC skills including Excel, Word, PowerPoint, and Access
- Strong communication skills
- Solid organizational skills
- Customer Focused
- Action Oriented
- Attention to Detail
- Ethics and Values
- Functional Technical Skills
- Perseverance
- High School Diploma or Equivalent (Required)
Nice To Haves
- Bachelor’s Degree (Preferred)
Responsibilities
- Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
- Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
- QC entry into lab and billing system for all new accounts.
- Create & maintain client files for audit purposes
- Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
- Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
- Assist Customer Solutions Specialist in the process of new account set up and onboarding.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
