Sales Support Coordinator

Sunoco LP•Miami, FL

About The Position

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Requirements

2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it
Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
2-year associates degree or higher: ideally in a business-related field
Candidates must be legally eligible to work in the country in which they applied.
Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

Nice To Haves

Humble. Hungry. Smart. Does this sound like you? Does others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

Responsibilities

Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers.
Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.
Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.
Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
Partner with the credit department to expedite the account opening process for new clients in a timely manner.