Sales Support Coordinator
About The Position
Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions. We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people. If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit.
Requirements
- Naturally empathetic with a genuine desire to help people
- Calm, patient, and professional—especially with frustrated customers
- Strong communicator who listens first and responds thoughtfully
- Organized and detail-oriented with strong follow-through
- Comfortable juggling multiple cases without dropping the ball
- Problem-solver who takes responsibility, not shortcuts
- Experience in customer service or technical support is preferred but attitude and ownership matter more than background. We can train systems. We cannot train care.
Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
- Provide updates on order status and follow up with customers on outstanding orders.
- Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
- Update customer records and track orders to facilitate accurate and timely issue resolution.
- Identify recurring customer issues, suggest process improvements, and report findings to management.
- Work with other CSRs and teams to ensure seamless customer service and support.
Benefits
- Competitive compensation with performance-based reviews
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off plus paid holidays
- Hands-on training, mentorship, and internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
