Sales Support Coordinator

Aston Carter•Seattle, WA

9d•Hybrid

About The Position

This hybrid Sales Support Coordinator role combines account management, inside sales support, and customer service to drive profitable growth and strengthen customer relationships. You will maintain accurate customer and program data, support sales goals through proactive outreach, and serve as a key liaison between field teams, internal departments, and customers. The position operates in a fast-paced environment that requires strong organizational skills, attention to detail, and the ability to think quickly and solve problems creatively.

Requirements

At least 2+ years of experience in a role with account management or customer service responsibilities.
Proven experience providing sales support or inside sales support in a fast-paced environment.
Strong customer service skills, with the ability to handle inquiries, resolve issues, and maintain positive relationships.
High level of attention to detail, especially when maintaining account information, venue details, and program records.
Strong organizational skills, with the ability to manage multiple tasks, accounts, and priorities simultaneously.
Ability to think on your feet and respond quickly and effectively to changing situations and customer needs.
Proficiency with Microsoft Office, including Outlook and Excel, for communication, data entry, reporting, and analysis.
Comfort working with KPIs and sales metrics, and experience tracking and reporting on sales and activity performance.
Data entry accuracy and speed, with a focus on maintaining clean and reliable information in CRM or customer management systems.
Effective verbal and written communication skills for interacting with customers, field leadership, and internal teams.

Nice To Haves

Knowledge or experience in the coffee, beverage, or foodservice industry is preferred.
Familiarity with SKU rationalizations and pricing changes in a sales or operations context.
Experience managing or supporting inside sales activities, including outreach calls and lead qualification.
Ability to analyze portfolio performance and contribute to business planning discussions.
Experience working with CRM systems to manage opportunities, track activities, and support sales pipelines.
Strong problem-solving skills, with the ability to identify issues and develop creative solutions that support customer satisfaction and business goals.
Comfort collaborating with cross-functional teams, including field sales, operations, and support departments.

Responsibilities

Maintain accurate and up-to-date account contact information, venue details, and program records in the customer management system, ensuring high levels of data integrity and consistency.
Respond promptly and professionally to customer inquiries related to SKU rationalizations, pricing changes, asset transfers, and ownership changes, ensuring issues are resolved successfully.
Handle account requests such as account setup and maintenance, equipment service coordination, accounting disputes, product tracking, and delivery claims, using efficient processes to drive timely results.
Collect information from internal and external customers to identify root causes of issues and implement creative solutions that protect customer relationships and support timely, accurate delivery of products and services.
Participate in business planning with field leadership and customer account managers to set business goals, identify customer support needs, and uncover opportunities to achieve sales targets.
Conduct proactive sales and support outreach calls by account tier to drive customer engagement, retention, and incremental sales.
Develop and manage a personal sales strategy to identify opportunities within the existing customer portfolio, focusing on profitable and sustainable outcomes.
Establish, develop, and maintain strong business relationships with current customers in the assigned territory or market segment to generate new product sales and expand existing business.
Measure and report weekly sales activities and regional performance, ensuring key performance indicators (KPIs) and sales goals are tracked and met.
Prepare and submit regular activity and results reports, including monthly and annual portfolio performance analysis, to support tracking, benchmarking, and goal attainment.
Manage designated beverage business leads by qualifying opportunities, converting them into new business activations, or disqualifying leads that do not meet criteria.
Support monthly and annual sales quotas by managing qualified CRM opportunities through to closure and ensuring accurate documentation in the system.
Actively participate in division sales team calls to share updates, collaborate on strategies, and align on goals.
Make in-person annual regional visits and periodic business travel as needed to strengthen customer relationships and support sales initiatives.
Serve as a liaison between field teams, office staff, and support departments to communicate policy changes, inventory updates, and unscheduled system or support interruptions, ensuring clear and timely communication across all stakeholders.