Sales Support Coordinator

Education First•Denver, CO

8d•Hybrid

About The Position

Cultural Care Au Pair is seeking a motivated and enthusiastic individual to join their dynamic sales team in either the Boston or Denver office. This role is ideal for someone interested in learning about sales and customer support within the cultural exchange and childcare industry. As a Sales Trainee, you will gain hands-on experience with customer-facing teams, educate prospective host families on the au pair program, and understand the sales and customer journey.

Requirements

Sales intelligence
Passion for helping families and cultural exchange
Ability to thrive in a deadline-driven environment, embracing competition and monthly sales and growth targets
Strong organizational skills
Ability to efficiently manage daily phone, SMS, and email outreach
Innovative and solutions-oriented mindset
Ability to use setbacks as fuel to explore new approaches and overcome obstacles

Nice To Haves

This position can move into a Matching Specialist role anytime within the first year. Movement is based on one’s performance and the business need.

Responsibilities

Respond to customer inquiries and requests.
Support families before their au pair arrives.
Learn to identify and nurture sales opportunities.
Manage diverse pipeline/case load.
Develop effective communication and sales skills.
Build strong relationships with customers and colleagues.
Maintain accurate records of sales activities and customer interactions.
Utilize Salesforce to track progress and manage day-to-day activities.
Participate in comprehensive training on the product, teams, and sales strategy.
Develop a deep understanding of customers and their needs.
Actively participate in team meetings, shadow experienced sales representatives, and assist with administrative tasks.
Provide hands-on support to the team where needed.

Benefits

Four weeks paid vacation your first year
Ten paid holidays
Two floating holidays
25% company match on 401(k) contributions
Market-leading medical, dental and vision coverage
Options for life and disability insurance
Legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events
Access to employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there
Flexibility of working from home on Friday