Sales Support Coordinator

First American•Santa Ana, CA

About The Position

Provides a wide range of cross functional support for a Sales Rep, Sales team or Sales area to include but not limited to; administrative and clerical support, customer service, training & educations, marketing activities and recordkeeping/reporting. Has solid understanding of functional tasks. Assistance may be required from more experienced team members and will vary depending on task complexity. Work may be reviewed for new or more complex tasks. Incumbents in these positions generally are cross -functional and will focus on more than one of these activities. If primary function (more than 75% of duties) is administrative/clerical, then please consider using the Administrative Assistant job family. If primary focus (more than 75% of duties) is on Operation/Customer training, please consider using the Operations Trainer Job Family. If primary function (more than 75% of duties) is on customer service, then please considering the customer service job family.

Requirements

Working knowledge of fundamental concepts, practices and procedures of the sales department/field
Familiarity with sales database systems or software such as Salesforce
Good listening, verbal and written communication skills
Good customer service skills
Establishes effective working relationships at the work group level
Good organizational skills with the ability to multi-task, prioritize and follow up
Proficient in Microsoft Word, Excel and PowerPoint
High School diploma or equivalent
1-3 years of experience

Responsibilities

Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
Scheduling/Travel arrangements
Expense reports
May support sales representatives in account servicing
Assists in customer service functions. Acts as the team’s resource and subject matter expert to answer questions and resolve issues
Prepares and reviews sales contracts, agreements, proposals and presentations
Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems
May coordinate the workflow of marketing-related requests
Creates and distributes marketing materials such as flyers and brochures
Updates social media and assists in tradeshow or event preparations
Participates in and conducts training programs within a functional area or unit, typically in a production environment
May train an internal or external audience individually or in a group setting
Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
Coordinates and executes educational and training events.