Sales Support Coordinator

Aramsco•Decatur, IL

1d•$16 - $16

About The Position

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education. The National Service team is responsible for maintaining front-line, day-to-day communication with the network of Service Providers we partner with across North America. Coordinators will have a dedicated roster of technicians they work with to maintain excellent service performance for our customers. This includes phone and email communication with technicians to ensure quick response to dispatches, fast repair times, accurate order entry, timely submission of estimates and invoices, and a general focus on ensuring customer equipment is repaired correctly and quickly. $15.75 - $16.48/HR Primary Duties and Responsibilities The Sales Support Coordinator duties may include, but are not limited to, the following: Learn and operate by the fundamental expectations and performance KPIs for service providers Take ownership of the relationship with service providers and drive performance Ability to operate in an environment where responding to emergencies is the norm Build proficiency with internal systems and assist technicians who are learning them Develop a sense of prioritization across different customers and repair types Work effectively in a team environment where multiple teams and departments are integral to success Exhibit a strong work ethic and self-accountability in attendance and performance Be detail-oriented in note-taking, ticket updates, and email communication Ability to be coachable and accept constructive feedback to develop and grow Qualifications/ Skills REQUIRED SKILLS / ATTITUDES: Successful candidates possess: Strong verbal and written communication skills Outbound phone experience a plus Ability to ask probing questions to resolve problems Strong task management and organizational skills Sense of urgency in learning new products and trends, with timely follow-up Requires developed skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision. Requires established skills to perform a range of day-to-day activities. Understands how the assigned duties relate to others in the team and how the team integrates with other teams. Has no supervisory responsibilities; manages own workload. Solves routine problems without supervisory approval; evaluates and selects solutions from established options. Impacts the quality of own work. Uses communication skills to exchange of information

Requirements

Strong verbal and written communication skills
Ability to ask probing questions to resolve problems
Strong task management and organizational skills
Sense of urgency in learning new products and trends, with timely follow-up
Requires developed skills through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Requires established skills to perform a range of day-to-day activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other teams.
Has no supervisory responsibilities; manages own workload.
Solves routine problems without supervisory approval; evaluates and selects solutions from established options.
Impacts the quality of own work.
Uses communication skills to exchange of information

Nice To Haves

Outbound phone experience a plus

Responsibilities

Learn and operate by the fundamental expectations and performance KPIs for service providers
Take ownership of the relationship with service providers and drive performance
Ability to operate in an environment where responding to emergencies is the norm
Build proficiency with internal systems and assist technicians who are learning them
Develop a sense of prioritization across different customers and repair types
Work effectively in a team environment where multiple teams and departments are integral to success
Exhibit a strong work ethic and self-accountability in attendance and performance
Be detail-oriented in note-taking, ticket updates, and email communication
Ability to be coachable and accept constructive feedback to develop and grow