SALES SUPPORT COORDINATOR LEAD
About The Position
For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive. If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence. Starting Pay: $22.00 to $28.00 per hour Position Summary Description: The Info Central Lead (ICL) helps oversee and assist with the daily operations and customer issues of the Sales Support Coordinator (SSC). The Info Central Lead will be responsible for supporting their respective Teams and ensuring proper protocols are being followed to improve the overall department and organization efficiency. The Info Central Lead will work closely with Account Managers and continue to play a role in processing customer orders via telephone, electronic transmission, and fax. Performs all other duties related to customer service as required by the Manager.
Requirements
- High school diploma or GED equivalent.
- Previous customer service experience preferred.
- Telemarketing and/or sales experience preferred.
- Must possess and perform excellent telephone skills, techniques, and etiquette.
- Must be proficient in the English language and communicate clearly and effectively in written and oral form.
- Must be able to communicate with internal and external associates in an effective, professional, and persuasive manner.
- Must possess good interpersonal skills.
Responsibilities
- Provides direction and assistance to SSCs with resolution of issues and questions.
- Performs the full range of customer service duties by receiving and accurately processing orders via electronic transmission, telephone or fax, and fulfillment of customer needs to ensure Excellent Foodservice Beyond Expectation.
- Assists the Manager and Supervisor with daily communication and operational activities.
- Mentoring new employees, and responsible for enforcing training and developing SSCs.
- Understanding of operational activities and ability to work cohesively with internal support departments.
- Knowledge and following guidelines of all policies on the Intranet.
- Assist Info Central Manager with daily monitoring of SSCs individual progress towards goals.
- Host quarterly meetings with respective pods.
- Proficiency in the use of all company proprietary software (i.e.D365, Salesforce, Power BI, Hata Net, etc.).
- Daily release orders to warehouse.
- Daily discrepancy review with SSCs.
- Available to work weekends and holidays.
- Other duties as assigned by the Manager and Supervisor.
Benefits
- Competitive pay, merit increases, and flexible pay options.
- Robust medical, vision, and life insurance; EAP support.
- PTO, paid holidays, and floating holidays.
- Paid parking, safety gear, uniforms, celebrations, discounts.
- Tuition assistance and development opportunities.
- 401(k), Roth 401(k), and After-Tax 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
