Sales Support Coordinator- Catering
HOME RUN INN INC•Woodridge, IL
•$20 - $25•Onsite
About The Position
At Home Run Inn Pizza we pride ourselves on delivering exceptional hospitality, quality food, and memorable experiences to our guests. We are seeking a highly organized and customer-focused Sales Support Coordinator to help grow and maintain our catering business through outstanding service, relationship building, and operational excellence. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a passion for delivering an exceptional customer experience from start to finish.
Requirements
- Strong customer service and communication skills
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with a proactive and solution-oriented mindset
- Comfortable using CRM systems, Microsoft Office, and order management platforms
- Ability to build strong relationships with customers and internal teams
Nice To Haves
- Experience in catering, hospitality, restaurant operations, sales support, or customer service preferred
Responsibilities
- Serve as a primary point of contact for catering customers throughout the ordering process
- Manage catering order intake, order entry, confirmations, and customer follow-up
- Maintain accurate CRM notes, customer preferences, and account information
- Ensure seamless communication between customers and internal restaurant teams
- Resolve customer concerns with urgency and professionalism
- Maintain and grow existing catering accounts through proactive outreach
- Increase repeat business by promoting seasonal offerings, company event catering, and recurring order opportunities
- Build and maintain a pipeline of qualified catering prospects
- Encourage referrals, reviews, and long-term customer loyalty
- Ensure catering orders are entered accurately with attention to timing, quantities, pricing, and delivery details
- Follow up with customers within 48 hours after events/orders
- Confirm upcoming catering orders 24 hours in advance
- Identify opportunities to improve systems, processes, and customer experience initiatives
Benefits
- Pay range of $20.00–$25.00 per hour, depending on relevant experience, skills, and qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
