Sales Support, Clinical Applications Specialist - Mobile Surgery (C-Arm) (Field: Ottawa, ON)

Philips•Ottawa, ON

2d•CA$77,000 - CA$121,000•Remote

About The Position

The Philips Clinical Applications Specialist is a dual role, whose primary responsibility is to provide application training of the Mobile C-Arm with customized training plans based on the specific clinical needs of the site. The application specialist also provides sales support by providing onsite demonstrations to clinical users including case support during procedures. Your role: Travel to customer sites to train end-users on the effective and efficient use of Philips Medical mobile surgery products, adhering to published training guidelines and customer department policies. Provide applications training for initial handover, follow-up, field change orders, and upgrades, and ensure proper system configuration for optimal use and clinical performance. Provide ongoing support and follow-up with customers to answer questions, troubleshoot issues, and share updates. Build and maintain effective relationships with customers, sales, and service teams, ensuring smooth handovers and timely feedback upon training completion. Evaluate training strategies and monitor user understanding of equipment and operating procedures. Document user competency, award Continuing Education Credits when appropriate, and assess and document overall customer satisfaction with equipment performance and results. Assist with pre-sales support by participating in customer demonstrations, sales presentations, site visits, regional meetings, trade shows, and educational lectures. Act as a clinical and technical liaison with Sales Specialists and Account Managers to align on customer qualification, demonstration strategy, and effectively position product features to meet customer needs. With guidance from the Clinical Applications Manager, manage personal training and development while maintaining up-to-date product, system, and technology knowledge. Complete required office tasks, proactively coordinate training and demonstration plans, ensure timely documentation, maintain company assets and compliance, and contribute to team knowledge through clinical protocols, sample images, tech tips, and input on system documentation. Extensive overnight travel is required (80%). Some weekend travel as well as Canada and USA travel is required.

Requirements

5+ years of clinical experience in the assigned modality or 4+ years of experience in a field applications role.
Registered MRT, with CAMRT or equivalent certification.
Effective communication, presentation and interpersonal skills to execute training curriculum with the ability to utilize problem-solving, critical thinking and priority-setting skills.
Strong professionalism is required to handle complex or demanding customer situations in a friendly, constructive manner, applying adult learning principles.
Self-motivated with the ability to work effectively both independently and within a team environment.
Excellent computer skills, including equipment system operation and proficiency in Microsoft Office products.
Bilingual capabilities in English and French are required.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in the province of Ontario; proximity to Ottawa, ON is preferred.

Nice To Haves

Knowledge and experience of adult teaching, training delivery, and techniques.
Sales experience or translatable skills.

Responsibilities

Travel to customer sites to train end-users on the effective and efficient use of Philips Medical mobile surgery products, adhering to published training guidelines and customer department policies.
Provide applications training for initial handover, follow-up, field change orders, and upgrades, and ensure proper system configuration for optimal use and clinical performance.
Provide ongoing support and follow-up with customers to answer questions, troubleshoot issues, and share updates.
Build and maintain effective relationships with customers, sales, and service teams, ensuring smooth handovers and timely feedback upon training completion.
Evaluate training strategies and monitor user understanding of equipment and operating procedures.
Document user competency, award Continuing Education Credits when appropriate, and assess and document overall customer satisfaction with equipment performance and results.
Assist with pre-sales support by participating in customer demonstrations, sales presentations, site visits, regional meetings, trade shows, and educational lectures.
Act as a clinical and technical liaison with Sales Specialists and Account Managers to align on customer qualification, demonstration strategy, and effectively position product features to meet customer needs.
With guidance from the Clinical Applications Manager, manage personal training and development while maintaining up-to-date product, system, and technology knowledge.
Complete required office tasks, proactively coordinate training and demonstration plans, ensure timely documentation, maintain company assets and compliance, and contribute to team knowledge through clinical protocols, sample images, tech tips, and input on system documentation.