Temporary Sales Support Associate

kate spade new york•Pittsburgh, PA

5d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing customer service that reflects Coach’s brand commitment. The role creates a positive customer experience through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. It also supports the flow of products from receipt through point of sale, including shipment processing, stock management, replenishment, and visual merchandising. The associate welcomes and assists customers, supports sales floor activity, operates the point-of-sale system, and helps maintain cash wrap, stockroom, and housekeeping standards. The position requires flexibility to work nights, weekends, peak seasons, and high-traffic retail days, including public holidays. It also involves regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.