Temporary Sales Support Associate

kate spade new york•The Woodlands, TX

7d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing friendly, efficient customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports the flow of product from receipt through point of sale, contributes to a positive customer experience, and upholds Coach’s brand commitments. Responsibilities include welcoming and assisting clients, representing the brand, operating the point-of-sale system, maintaining cash wrap organization, supporting sales and customer requests, and processing and organizing inventory. The associate also replenishes merchandise, maintains visual merchandising and housekeeping standards, and follows Loss Prevention guidelines. The position requires flexibility to meet business needs, including nights, weekends, peak season, and public holidays. Physical duties include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU positions.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the POS accurately, maintain cash wrap organization, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.