Temporary Sales Support Associate

Tapestry•San Marcos, CA

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, with a focus on delivering a positive customer experience and upholding Coach’s brand commitment. The role supports customers through friendly, efficient interactions at the cash wrap and helps maintain a well-organized sales floor. Accurate work supporting product flow—from receipt through point of sale—is essential. The position also supports shipment processing, inventory replenishment, visual merchandising, housekeeping, and Loss Prevention practices. This is a temporary role.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service environment experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market, and support social media engagement.
Operate the POS accurately, maintain cash wrap organization, and handle cash and other payment media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.