Temporary Sales Support Associate

kate spade new york•New Orleans, LA

9d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports the flow of products from receipt through point of sale, delivers friendly and efficient customer interactions, and helps create a lasting impression of the Coach brand. Responsibilities include welcoming and assisting clients, representing the brand, operating the point-of-sale system, handling cash and media according to policy, supporting sales and gift card purchases, processing shipments and transfers, managing inventory, replenishing the sales floor, executing visual merchandising updates, maintaining store cleanliness, and following Loss Prevention guidelines. The position requires a flexible schedule that may include nights, weekends, peak seasons, and public holidays, as well as regular lifting and movement around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, including supporting social media engagement.
Operate the POS system accurately, maintain an organized cash wrap, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.