Temporary Sales Support Associate

kate spade new york•Syracuse, NY

3d•$15 - $20

About The Position

The Sales Support Associate is an integral part of store success and efficiency, supporting Coach’s brand commitment through friendly, efficient customer interactions at the cash wrap and a well-maintained sales floor. The role requires accurate, effective support of product flow from receipt through point of sale. This is a temporary position. The associate welcomes and assists clients, serves as a brand ambassador, operates the POS, supports sales and product recommendations, processes shipments and transfers, manages stock and replenishment, and helps maintain visual merchandising, housekeeping, and loss prevention standards. The schedule must be flexible to meet business needs, including nights, weekends, peak season, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.
Education and experience may be considered in combination.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and other payment media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.