Temporary Sales Support Associate

Tapestry•Tucson, AZ

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting the brand’s customer service commitment and ensuring friendly, efficient interactions at the cash wrap and a well-maintained sales floor. The role supports the flow of products from receipt through point of sale, while providing personalized customer assistance and helping maintain store standards. The position includes customer service and sales-floor support, operating the point-of-sale system, handling cash and payment media according to policy, and receiving, processing, organizing, and replenishing merchandise. The associate also supports stockroom organization, visual merchandising, housekeeping, loss prevention, and team activities. A flexible schedule is required to meet business needs, including nights, weekends, peak seasons, and high-traffic retail days such as public holidays. The position is temporary.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, including supporting social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and payment media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.