Sales Support Associate
About The Position
This role is the front line of our customer experience, supporting sales operations while ensuring every customer interaction is smooth, informed, and impactful. The Sales Support Associate will respond to incoming customer inquiries, provide timely and helpful updates, and act as a first point of contact for operational and sales-related questions. Responsibilities include preparing and sending quotes, proposals, confirmations, and sales documentation, following up on missing information to keep deals moving forward, and entering, updating, and maintaining accurate records in CRM systems. The role also involves processing orders, contracts, purchase orders, and invoices, tracking order progress, deliverables, and deadlines to ensure on-time execution, and coordinating with internal teams such as engineering, production, finance, and logistics. Additionally, the Sales Support Associate will schedule client meetings and follow-ups to support the sales cycle, ensure customer requirements are clearly communicated across internal teams, and maintain organized and up-to-date customer account files.
Requirements
- Strong communication skills—both written and verbal
- Highly organized with excellent attention to detail
- Ability to manage multiple tasks and deadlines simultaneously
- Comfortable working with CRM systems and standard business software
- A proactive mindset with strong follow-up habits
- Ability to collaborate across teams and keep everyone aligned
- A customer-first attitude with a problem-solving approach
Nice To Haves
- Post-secondary education in business, administration, or a related field is an asset
- Previous experience in sales support, administration, customer service, or a similar role is preferred
Responsibilities
- Respond to incoming customer inquiries and provide timely, helpful updates
- Act as a first point of contact for operational and sales-related questions
- Prepare and send quotes, proposals, confirmations, and sales documentation
- Follow up on missing information or documentation to keep deals moving forward
- Enter, update, and maintain accurate records in CRM systems
- Process orders, contracts, purchase orders, and invoices
- Track order progress, deliverables, and deadlines to ensure on-time execution
- Coordinate with internal teams including engineering, production, finance, and logistics
- Schedule client meetings and follow-ups to support the sales cycle
- Ensure customer requirements are clearly communicated across internal teams
- Maintain organized and up-to-date customer account files
Benefits
- Leadership training and continuous development opportunities
- Medical, dental, life insurance, and group benefits
- A collaborative environment where your ideas matter
- Generous vacation policy that grows with your tenure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
