Temporary Sales Support Associate

Tapestry•The Woodlands, TX

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for upholding the brand’s commitment to customer service. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-organized sales floor. Accurate, effective support for product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales-floor activity, operates the point-of-sale system, and helps manage cash-wrap organization. The role also handles shipments and transfers, maintains stock levels and stockroom cleanliness, replenishes merchandise, and supports visual merchandising. Associates follow store policies and Loss Prevention guidelines while working collaboratively with the store team. This is a temporary position requiring schedule flexibility to meet business needs, including nights, weekends, peak season, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market, including supporting social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.