Temporary Sales Support Associate

Tapestry•Southaven, MS

2d•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing customer service at the cash wrap and helping maintain a well-kept sales floor. The role supports the flow of product from receipt through point of sale, while delivering friendly, efficient interactions consistent with Coach’s brand commitment. The associate welcomes and assists customers, operates the point-of-sale system, supports sales floor activities, and helps with shipments, inventory, replenishment, and visual merchandising. The role also includes maintaining stockroom and housekeeping standards and following Loss Prevention guidelines. The schedule must be flexible to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays. This is a temporary position.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, including supporting social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.