Temporary Sales Support Associate

Tapestry•Ontario, CA

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, supporting Coach’s commitment to customer service. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate work supporting product flow—from receipt through point of sale—is essential. The position also supports customer service, transactions, shipment processing, inventory replenishment, visual merchandising, housekeeping, and loss prevention.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds, occasionally up to 50 pounds, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, including supporting social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and payment media according to policy.
Suggest add-on products, promote gift cards, and collect customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with teammates or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.