Temporary Sales Support Associate

kate spade new york•Central Valley, NY

1d•$15 - $22•Onsite

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, supporting Coach’s brand commitment through customer service and accurate, effective store operations. The role creates a positive customer experience through friendly and efficient interactions at the cash wrap and a well-maintained sales floor. It also supports product flow from receipt through point of sale. The position includes customer service, point-of-sale transactions, shipment and stockroom work, sales-floor replenishment, visual merchandising, and housekeeping. The associate serves as a brand ambassador and works with team members and management to respond to customer needs. The role is temporary and requires a flexible schedule, including nights, weekends, peak seasons, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.