Sales Support Associate III

kate spade new york•Destin, FL

5d•$15 - $20

About The Position

The Sales Support Associate is an integral part of store success and efficiency, with direct responsibility for delivering on the brand’s customer-service commitment. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate work supporting product flow from receipt through point of sale is essential. The associate welcomes and assists customers, supports sales-floor operations, and serves as a brand ambassador. The role also handles point-of-sale transactions, shipment and inventory processing, replenishment, visual merchandising, housekeeping, and Loss Prevention procedures. The schedule must be flexible to meet business needs, including nights, weekends, peak season, and high-traffic retail days such as public holidays. The position involves regularly lifting at least 25 pounds (and occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English-language proficiency for EU roles.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with teammates or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.