Sales Support Associate III

Tapestry•Minneapolis, MN

About The Position

The Sales Support Associate III is an integral part of the store’s overall success and efficiency. The role supports the brand commitment through friendly, efficient customer interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting the flow of product from receipt through point of sale is essential. The associate also helps create lasting customer impressions, supports sales floor activities, and serves as a brand ambassador in the store and local market. The role requires flexibility to work a schedule that meets business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays. Physical activities include regularly lifting at least 25 pounds (and occasionally up to 50 pounds), climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The listed duties are a sample and are not an exhaustive list of performance requirements.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.