Sales Support Assistant - Private Jets (Etobicoke, Toronto)
About The Position
Air Charter Service (ACS) is a leading air charter brokerage company that acts as an intermediary between clients and aircraft operators. The company serves a diverse clientele including high-net-worth individuals, Fortune 500 companies, governments, relief agencies, and sports & entertainment organizations. The Toronto office is seeking a Sales Support Assistant to support the Private Jets Director. This role involves providing high-quality customer service, ensuring client satisfaction, and managing the chartering experience from inquiry to completion. The ideal candidate will have proven experience in customer service, relationship building, and a willingness to go the extra mile.
Requirements
- Confidence and strong phone etiquette.
- Pro-active and self-starter.
- High attention to detail and sense of urgency.
- Demonstrates good knowledge retention.
- Teamplayer and coachable.
- Excellent written and verbal communication skills.
Nice To Haves
- Proven experience and skills in promoting value through customer service.
- Ability to foster long-lasting client relationships.
- Interest in going the extra mile.
- Experience with client lists.
- Experience with Private Jet Operators.
- Experience managing charter bookings.
- Experience with flight watching/overseeing flight departures.
- Experience building a network of contacts.
- Experience making prompt, clear decisions.
Responsibilities
- Supporting the Director with their client list.
- Building relationships with Private Jet Operators to ensure suitable aircraft choices for clients' requirements.
- Developing and maintaining relationships with clients to ensure repeat business.
- Confirming company procedures are followed methodically and chronologically to protect both ACS and the client.
- Demonstrating an expert understanding of the aircraft and chartering process.
- Managing charter bookings from inquiry to completion.
- Flight watching/overseeing flight departures.
- Building a wide and effective network of contacts inside and outside the organization.
- Making prompt, clear decisions that may involve tough choices or considered risks.
Benefits
- Career growth opportunities
- Job stability and leadership support for development
- Welcoming, collaborative environment with seasonal events and team night outings
- Future work-from-home opportunities; 1x day a week.
- Base salary: $80K CAD
- 22 days in PTO for each year, plus paid sick time
- Paid public holidays
- Additional paid leave for your birthday, wedding, moving, holiday shopping and more!
- Affordable health, dental and vision insurance plans
- Retirement savings plan with a generous employer match!
- Life insurance
- Paid maternity and paternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
