Device Support Specialist- Toronto
novocure
•CA$79,050 - CA$106,950•Onsite
About The Position
The Device Support Specialist (DSS) supports commercial and clinical oncology patients using the TTFields device. You will educate patients and caregivers according to product labeling, provide treatment initiation and ongoing support, and help patients work toward their prescribed usage goals. This is a full-time, field-based role that combines patient education, technical support, and independent territory management. The DSS collaborates across teams to respond to changing patient and caregiver needs and travels regularly to patient homes, physician offices, and assigned medical centers.
Requirements
- Bachelor's degree, certification in allied health, or relevant work experience preferred
- Patient-facing experience and the ability to provide compassionate support to patients and caregivers
- Proficiency in basic computer operations, including Microsoft Office, Outlook, file management, and following test and troubleshooting procedures
- Valid driver's license
- Ability to travel commercially by air and drive long distances
- Ability to lift up to 50 pounds
Nice To Haves
- Patient care experience in a patient-facing role
- Experience with Concur and SAP
- Bilingual proficiency in English and French
Responsibilities
- Conduct regular in-home patient visits, including TTFields education, treatment initiation, enhanced training sessions, and monthly follow-up visits
- Provide technical analysis and troubleshooting of patient equipment and replace components as needed through established procedures
- Collect and analyze patient data and communicate findings through verbal and written follow-up
- Use virtual visits when appropriate to support patient accessibility and flexibility
- Serve as the technical representative to assigned medical centers and collaborate with cross-functional team members
- Follow established timelines, guidelines, and regulatory requirements for patient interactions, training, documentation, and other assigned activities
- Manage administrative responsibilities including expense reporting, CRM documentation, equipment inventory, home-office logistics, ongoing training, and assessments
- Maintain assigned fleet vehicle in accordance with administration, maintenance, and cleanliness guidelines
- Adapt to changing business needs and schedules to ensure seamless patient support
Benefits
- Annual bonus
- Restricted stock unit grant
- Full range of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
