Mobile Device Support Specialist, Mid

Booz Allen Hamilton•Tampa, FL

2d•$61,900 - $141,000

About The Position

Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a mobile device support specialist on our team, you have the chance to shape security services by contributing to an automated mobile device platform. On our team, you’ll be able to broaden your skillset into areas like preventative maintenance and grow your skills by merging mobile device management and security to create deliverables. Join our team and create the future of mobile device management in the industry.

Requirements

6+ years of experience in Information Technology
Experience with standing-up, operating, and maintaining an automated Mobile Device Management (MDM) platform and associated Information Technology (IT)
Experience installing software and updating configurations to restore non-working lines or equipment to working condition
Experience performing installation and preventative maintenance of mobile devices
Ability to perform a variety of electronic and technical assignments on mobile devices and systems
TS/SCI clearance
HS diploma or GED
DoD IAT Level II Certification
Ability to obtain DoW 8140 certification under the Work Role Code 441 – Network Operations Specialist – Intermediate level or higher by October 1, 2026

Nice To Haves

Ability to perform diagnostic and analysis on electronic devices
Ability to modify or update electronic equipment
Ability to maintain records and paperwork
Ability to develop schedules for the repair of electronic devices

Responsibilities

Provision, manage, maintain, and track end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.
Configure and maintain mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives.
Baseline and maintain end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices.
Assist the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices.
Interface directly with customers to provide training and to resolve issues related to services.
Maintain mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization.
Coordinate and manage accountability of new equipment, replacement equipment, and upgrades, and tracks the disposition of equipment throughout its lifecycle.