Temp Sales Support Analyst

AAA-The Auto Club Group

8d•Onsite

About The Position

This role is a temporary assignment for 90 days reporting onsite to our Dearborn, MI location. The rate of pay is $24 - $25 an hour. Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues. Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.). Analyzes data and maintains computer tables to ensure accurate reports and management information. Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests. Documents and maintains records to track problems/concerns regarding various pay or product issues. Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc. Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.

Requirements

College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment.
P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.)
Database record maintenance and reporting
Navigating multiple sources of information and applying information as needed
Investigating problems and providing information and timely follow-up to customer/client
Preparation and presentation of materials
Analyzing, interpreting and summarizing technical information
Performing basic mathematical calculations including statistics
Serving as a team member on projects
Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)
Responding to customer service helpline/telephone inquiries/e-mail requests
Developing and documenting standards, methods and procedures
Working in a team environment and communicating effectively with others
Working independently and setting appropriate priorities to meet deadlines
Strong writing skills for report/technical writing. (A writing sample may be required at time of interview)

Nice To Haves

Commission registers and reports
Sales policies and procedures
Travel policies and procedures
Sales compensation and/or transfers
IPM Sales rules
Intranet/internet on-line documentation
Payroll files
Agent support functions
Branch ticketing procedures
Branch policies and procedures
Maintaining statistical and financial records for accounting purposes

Responsibilities

Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues.
Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.).
Analyzes data and maintains computer tables to ensure accurate reports and management information.
Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests.
Documents and maintains records to track problems/concerns regarding various pay or product issues.
Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc.
Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.